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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Tate Sloan

Tate Sloan

March 25, 2026

5  out of  5
rating by Tate Sloan
"Alex is fantastic to work with! I recently added a new vehicle to my policy, and with one quick call is all it took! I appreciate how reliable Alex and the rest of the team is. I would recommend Alex to anyone looking for insurance."
We responded:
"Appreciate the review, Tate! "
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Ed B

March 20, 2026

5  out of  5
rating by Ed B
"My 5 star rating is based on customer service only at this agency. The agents here are highly knowledgeable and very courteous. They will answer all of your concerns promptly. Considering State Farm rates for auto insurance and umbrella coverage, I am not pleased with. My homeowners insurance is great. The other rates just seem overpriced to me. Like I said though, the agency itself is very good and deserves the rating given. They alone do not determine the rates. I am currently deciding whether to move on or stay and pay. Of course everyone makes up their own decision of who to go with."
We responded:
"Ed- thank you for your 5 star review and kind words about our team- we truly appreciate it! We understand your concerns about auto and umbrella rates and are always happy to review your coverage and look for ways to improve the value. Please reach out anytime- we’re here to help! "
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Ed Dennington

March 18, 2026

5  out of  5
rating by Ed Dennington
"They were great and worked with me to make sure I had everything I needed and understood the policy."
We responded:
"Hey Ed- it’s great to hear this feedback and appreciate your business! "
Profile photo of Christopher English

Christopher English

March 16, 2026

5  out of  5
rating by Christopher English
"What an awesome experience meeting Michael, here at the Gallatin, Tn office!.. I relocated to this area and I made my decision base on the good reviews shown here!.. The quality of service was unmatched compared to others in the field!..I got an awesome 👏🏽 quote and the process was easy!.. Thanks again Michael for your help in getting my precious cargo protected!.. If you need your services met, Plz give Michael a call!.."
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Cindy Perdue

March 12, 2026

5  out of  5
rating by Cindy Perdue
"Alex was great, took care of my needs in less than 5 minutes. I have been with State Farm approximately 40 years."
We responded:
"Wow, 40 years is amazing! Thank you for your business and trusting State Farm with your insurance needs. We appreciate you!"
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Mary Villarreal

March 11, 2026

5  out of  5
rating by Mary Villarreal
"Very smooth process, very nice and kind service! All while saving me some money."
We responded:
"Hi Mary- we love it when the customer has a great experience, feels like the process was easy, AND saves money! Welcome to Marilee Thomson State Farm!"
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MARIA MARANDA

March 8, 2026

5  out of  5
rating by MARIA MARANDA
"Alex is wonderful to work with. He is professional and responds in a timely manner on any request that I have. Marilee's agency is very proactive and customer service oriented. State Farm is lucky to have Marilee and her team!"
We responded:
"Thanks for the impressive review, Maria! We are thrilled to hear you had a wonderful experience and appreciate your business! "
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Thomas DeBow

March 6, 2026

5  out of  5
rating by Thomas DeBow
"My wife and I shopped around for better coverage and pricing for our home, auto, and business insurance. Michael Clifton at Marilee State Farm dug deep and found exactly what we were needing, more coverage and cheaper payments. Thanks Michael and State Farm (smile)."
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
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kylie medlock

March 4, 2026

5  out of  5
rating by kylie medlock
"Super easy to work with and very helpful! Also very nice and personable!"
We responded:
"Kylie- we’re thankful for your business and the review! "
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John Smith

March 3, 2026

5  out of  5
rating by John Smith
"I just moved so I changed insurance as required for getting a new Driver's License. I was able to increase my coverage and still save money! It was an easy and very good process!"
We responded:
"Thank you for your wonderful feedback about your positive experience in the office today. It was great to meet you! We’re happy to help with the auto insurance and renter’s insurance. We appreciate your business! "
Profile photo of Joseph Hulsey

Joseph Hulsey

March 2, 2026

5  out of  5
rating by Joseph Hulsey
"Michael was very professional, and went above and beyond her duties to get me the coverage I preferred."
We responded:
"We appreciate the review! She works hard to help customers! "
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Jody Stone

February 26, 2026

5  out of  5
rating by Jody Stone
"Kathy was very helpful getting my questions answered about automatic payments. Thanks so much!"
We responded:
"Wow, thank you for the 5-star review, Jody! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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Ray Young

February 24, 2026

5  out of  5
rating by Ray Young
"Absolutely the best service!! Kathy Haynes is extraordinary in always helping with our insurance needs. We have been State Farm customers for 50 years!"
We responded:
"Wow- 50 years! We appreciate your business! You are absolutely correct, Kathy is extraordinary!! "
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Jimmy Conklin

February 17, 2026

5  out of  5
rating by Jimmy Conklin
"My visit with Marilee Thomson went very well. She was very knowledgeable and professional. We spent a little time getting to know each other before reviewing my account. She was able to answer all my questions and made several suggestions to improve our coverage."
We responded:
"Thanks so much for the amazing review, Jimmy! We really appreciate your support here in Gallatin . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
Profile photo of Guy Hunt

Guy Hunt

February 11, 2026

5  out of  5
rating by Guy Hunt
"So helpful and friendly. I appreciate you."
We responded:
"Love this review! We try to make insurance easy and understandable. Thanks for your business! "
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Reanne Miller

January 28, 2026

5  out of  5
rating by Reanne Miller
"Alex has been so helpful since I moved last year from Chicago. He answers all my questions and always available when I need to speak to him. Thank you!"
We responded:
"Thank you for the positive review! Our team works hard to help and we appreciate your business!"
Profile photo of Kelsey Bradshaw

Kelsey Bradshaw

January 27, 2026

5  out of  5
rating by Kelsey Bradshaw
"So helpful and informative!"
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
Profile photo of Elizabeth Davidson

Elizabeth Davidson

January 23, 2026

5  out of  5
rating by Elizabeth Davidson
"Alex Wakefield was exceptional in helping with our insurance needs in purchasing a home in the area after our move from Phoenix, AZ."
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here!"
Profile photo of Robby Briggs

Robby Briggs

January 6, 2026

5  out of  5
rating by Robby Briggs
"Very professional, everyone is easy to work with."
We responded:
"Thanks for the feedback, Robby!"
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Cynthia Greear

January 4, 2026

5  out of  5
rating by Cynthia Greear
"Thank you for always being there in times of need. Tornado damage, insuring a new vehicle, or answering question, you have been there. Special thanks to Kathy for her patience and kindness."
We responded:
"Cynthia- thank you for the 5 star review. We’re happy to help and appreciate your business!"
Profile photo of Hallie Martin

Hallie Martin

December 31, 2025

5  out of  5
rating by Hallie Martin
"This team is amazing. They all work together to go above and beyond to meet the needs of their clients and I couldn’t appreciate them more. The dedication to serve clients is fantastic and I truly do feel cared for as a client of theirs."
We responded:
"We’re glad to hear that you feel cared for and that you’ve had a great experience! Thanks for the review, Hallie!"
Profile photo of Bill Davis

Bill Davis

December 26, 2025

5  out of  5
rating by Bill Davis
"We trust the staff at State Farm—-and know that you will be taken well care of."
We responded:
"Appreciate the kind words, Bill!"
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Tyler S.

December 24, 2025

5  out of  5
rating by Tyler S.
"Everyone was very helpful from start to finish answering questions and even explaining each step very thoroughly. Was able to get a better rate for auto with great coverage than previous insurance"
We responded:
"Thanks for this feedback, Tyler! Love hearing about getting answers and explanations while getting a better rate!"
Profile photo of Trent Walker

Trent Walker

December 22, 2025

5  out of  5
rating by Trent Walker
"The team provides excellent service and they do it in a friendly manner! Highly recommended."
We responded:
"Thanks so much for the feedback, we appreciate it! "
Profile photo of Cory Sullins

Cory Sullins

December 19, 2025

5  out of  5
rating by Cory Sullins
"Marilee and her team are fantastic and great to work with! Everyone is so helpful and knowledgeable! Just great people all around! Highly recommend them!"
We responded:
"Thank for this feedback and 5 star review, Cory!"