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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Laura Porter

September 28, 2026

5  out of  5
rating by Laura Porter
"Thank you State Farm for always taking great care of our needs!"
We responded:
"Absolutely, we strive to take care of our customers and we appreciate your business! "
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Jaedyn Wrenn

September 25, 2026

5  out of  5
rating by Jaedyn Wrenn
"So helpful, and sweet. Definitely a great customer service."
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Levi Mitchell

September 25, 2026

5  out of  5
rating by Levi Mitchell
"I have had a policy with Marilee Thompson for the past couple of months. All the staff members have been amazing and super helpful, no pressure from them while getting quotes and information very quickly. I've also never had an issue with long waits when calling in."
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Taylor Johannes

September 24, 2026

5  out of  5
rating by Taylor Johannes
"Cannot recommend working with the agent, Alex Wakefield, enough! He was very knowledgable and patient with me with choosing a home and auto insurance plan that worked best for me. Responds in a very timely manner as well which I just love!"
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Sherri Fazzini

September 23, 2026

5  out of  5
rating by Sherri Fazzini
"Michael was extremely helpful And knowledgeable!"
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Jim Ruff

September 22, 2026

5  out of  5
rating by Jim Ruff
"Friendly and courteous staff always there to help."
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Kelly Taylor

September 17, 2026

5  out of  5
rating by Kelly Taylor
"This whole office has been nothing but wonderful to work with. I unfortunately have had two incidents in the past couple of years and both times they were awesome and made the process of a car accident a little less stressful. Kathy especially has went above and beyond to walk me through the whole process. Highly recommend"
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John Smith

September 17, 2026

5  out of  5
rating by John Smith
"I just moved so I changed insurance as required for getting a new Driver's License. I was able to increase my coverage and still save money! It was an easy and very good process!"
We responded:
"Thank you for your wonderful feedback about your positive experience in the office today. It was great to meet you! We’re happy to help with the auto insurance and renter’s insurance. We appreciate your business! "
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Michael West

September 16, 2026

5  out of  5
rating by Michael West
"I came in on the reason of what I thought was a scam email. When Michael informed me it was NOT a scam and assured me it was real, and I have three checks coming to me. Thank you Michael and Thank you State Farms !!! A customer for life !!!"
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Garrett Preszler

September 14, 2026

5  out of  5
rating by Garrett Preszler
"Michael and Kathy went above and beyond to help me get my policies switched over from a different state, and even went as far as making sure I had everything lined up to get my in state driver's license/registration/title! They've definitely made all of this a lot easier! Thank you both!"
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Sara Deane

August 27, 2026

5  out of  5
rating by Sara Deane
"Micheal Clifton is amazing! She’s so sweet. I’ve been working with her for a couple years and she’s made switching over from a different provider so easy! She’s patient and kind and personable. And the best part she saved me so much money! Who doesn’t love that!? Call her! But only if you like saving money!"
We responded:
"Who doesn’t like saving money?! So glad to hear about your experience. We appreciate your business! "
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gautam goswami

August 21, 2026

5  out of  5
rating by gautam goswami
"Highly recommend! The team provided a seamless and stress-free experience. They answered all my questions quickly and gave me total peace of mind knowing I am properly covered. Excellent customer service!""
We responded:
"Thanks so much, we love hearing that it was seamless and stress free! We know you have a choice where you carry your insurance. We’re happy to help! "
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Carson Sheppard

August 19, 2026

5  out of  5
rating by Carson Sheppard
"The best insurance company I have personally dealt with. The best prices, and excellent service with Marilee Thomson."
We responded:
"Thank you for this review, Carson! We appreciate your business. "
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Nick Gray

August 14, 2026

5  out of  5
rating by Nick Gray
"Great people to do business with"
We responded:
"Thank you for the review, Nick! "
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Brooke Gray

August 14, 2026

5  out of  5
rating by Brooke Gray
"They were so helpful and were amazing to work with!!! We wouldn’t go with anyone else!"
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Dana Cusimano

August 11, 2026

5  out of  5
rating by Dana Cusimano
"The team at State Farm Insurance is so helpful! They’re thinking of everything as I’m transferring my policies from California to Tennessee. I couldn’t get through all the logistics without this team as they have been highly communicative, detail, oriented, proactive, responsive, and friendly."
We responded:
"Thank you for this feedback and welcome to TN, Dana!"
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Terry Pedersen

August 4, 2026

5  out of  5
rating by Terry Pedersen
"I have been with this State Farm agency for many years it has a new agent now and the experience still is exceptional."
We responded:
"Terry- thank you for your feedback and trust in our Agency. It’s always great to hear that customers have had a great experience. We appreciate your business! "
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Olivia Gregory

August 4, 2026

5  out of  5
rating by Olivia Gregory
"Great team and easy to work with! My family has been using them for years!"
We responded:
"Thanks so much for the review, Olivia! "
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Dale McBay

July 28, 2026

5  out of  5
rating by Dale McBay
"Kathy is a wonderful agent! Always very helpful and responsive!"
We responded:
"Yes she is, thank you for the review! "
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aliyah brown

July 28, 2026

5  out of  5
rating by aliyah brown
"Amazing, polite and respectful.The best people to work with for your business!"
We responded:
"We are happy to help with your business insurance! Thanks so much for the review! "
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Bradley Bright

July 24, 2026

5  out of  5
rating by Bradley Bright
"Marilee has been my go to when I have insurance questions. They always call making sure I’m good and updating my policy to give us the best deals because we have everything insured through them. It’s always been easy and great service. Then Michael gave me a call one day talking about life insurance. I was like hey you better watch it just because I went from 29 to 30 don’t mean I’m going to die. Any way jokes aside, me being a business owner I have other things that take priority and I just couldn’t get my papers signed in person so I said mail them over. Michael said no we got you I’m on my way to your house this evening if you’re going to be there. I said bet. She pulled up on the dot I signed my papers and done. Now they probably ain’t going to do that for everyone because thats a logistical nightmare but maybe if you’re as likable of a person as me they might do it for you too. Great service, I’m a long time customer, no complaints. Get your insurance with Marilee Thompson and give her or Michael a call. I’m sure the other people there are great too but I don’t know them so call Marilee or Michael."
We responded:
"Bradley, your feedback made us smile! We’re happy to help you with your insurance and we’re glad that started your life insurance plan with us!"
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Brayden Lemmonds

July 23, 2026

5  out of  5
rating by Brayden Lemmonds
"Micheal was amazing and helped me get a great quote"
We responded:
"We are glad to hear this, Brayden! Thank you for the kind review"
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David Clark

July 22, 2026

5  out of  5
rating by David Clark
"If you're new to Gallatin, TN the best place to go for all your insurance needs is State Farm, my agent is Marilee Thomson. Her and her staff are very knowledgeable and are lightning quick at getting any info you need to you. I highly recommend them."
We responded:
"Thanks for recommending us and taking the type to give us feedback! We appreciate your business! "
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Treny Biller

July 20, 2026

5  out of  5
rating by Treny Biller
"Marilee and her employee Alex took outstanding care of my elderly mother. The level of kindness, knowledge and professionalism was beyond perfect.

No matter where you live in TN I HIGHLY recommend using this branch. Best of the best."
We responded:
"Yes- we can help customers anywhere in TN or KY! Thanks for the kind words, your Mom is a JOY! "
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David Freeman

July 20, 2026

5  out of  5
rating by David Freeman
"Great onboarding experience!"
We responded:
"Thank you for the review, David! "